Contact Technical Support

2010 Carrier Rate Change
Quick Links
V-Technologies, LLC Support Policy
UPS 2010 Rate Change Information
FedEx 2010 Rate Change Information






Frequently Asked Questions
* What version of StarShip should I be running in order to receive all carrier rate updates?
* What is the difference between StarShip version 9.9.81 and StarShip version 9.9.82?
* What is the carrier rate change effective date?
* How do I know what version I am currently running?
* What will happen on January 4th 2010
* What if I do not get the prompt?
* Why do I need to upgrade to the latest version of StarShip?
* When do I need to upgrade to the latest version of StarShip?
* Can I upgrade while shipping?
* Should I post my shipments before upgrading?
* Will the upgrade wipe out my custom settings?
* Can I upgrade more than one of my StarShip machines simultaneously?
* We are still running 9.9.6. Do I need to first upgrade to version 9.9.7 then to 9.9.72 before doing the upgrade to 9.9.82?
* If I upgrade after the rate effective date, will I still get the rates?
* How long does the upgrade process take?
* How do I receive Technical Support for the 9.9.81/9.9.82 upgrade?
* How do I purchase support incidents?
* Do I need an options key in addition to the registration key for the upgrade?
* My company receives custom rates from UPS. How do I get my updated 2010 negotiated rates imported into StarShip?

   FedEx ShipManager Server
* Why do I need to upgrade to FedEx Ship Manager Server version 850?
* What is involved in upgrading the FedEx Ship Manager Server to version 850?
* How do I receive FedEx Ship Manager Server version 850?
* How do I know if I am running the FedEx Ship Manager Server?
* How do I know what version of the FedEx Ship Manager Server I am running?




send an e-mail, using our Request Support form


call 800.462.4016 ,
Monday through Friday,
9:00 AM - 6:30 PM EST


fax your question to us at 866.478.4922
When contacting technical support, please have the following information ready:
•   
 StarShip product and version numbers
•   
 Detailed description of the issue
•   
 Operating system
•   
 Printer model and port, if applicable
•   
 Scale model and scale port, if applicable
•   
 Company name or reseller who originally purchased StarShip

STARSHIP
 Requirements
 Documentation
 Updates
 Knowledge base
 Support Topics
 Open Service Request
 Purchase Support Incident(s)
 Support Policy

main: 800.462.4016
  fax: 203.439.9062

 line

support: 800.462.4016
       fax: 866.478.4922

 line


email: sales@vtechnologies.com
support@vtechnologies.com
© 2010 V-Technologies, LLC      •       675 W. Johnson Ave.     •       Cheshire, CT 06410
Review our privacy policy. All rights reserved.