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INSIDE SALES
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V-Technologies, LLC
has an opening in Cheshire, Connecticut for Inside Sales.
Key responsibilities include:
- Obtain and maintain full product line knowledge
- Follow up prospect inquiries by phone or email to identify qualified leads
- Develop / Analyze territory
- Build and maintain channel relationships
- Present online software demonstrations
- Provide outstanding customer service to new and existing accounts
Qualifications:
- Operational knowledge of various Windows based application programs; must be computer literate/enjoy learning
- Self motivated - ability to work independently or in a team environment
- Strong verbal and written communication skills
- Ability for limited travel to industry trade shows & conventions
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Forward resume to:
HR Dept, V-Technologies LLC,
675 West Johnson Ave
Cheshire, CT 06410
hrs@vtechnologies.com
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HELP DESK LEVEL 1 TECHNICIAN
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V-Technologies, LLC
has an opening in Cheshire, Connecticut for Help Desk Level 1 Technician.
We are seeking an experienced, highly motivated individual to join our Customer Technical Support Staff.
This position is responsible for providing level 1 technical assistance to end-users and resellers of our products.
Key responsibilities include:
- Level 1 software support in a call center environment
- Providing telephone and email support to customers and resellers
- Perform some in-house software QA testing
- Customer correspondence and product request tracking in Microsoft CRM
- Enter defect in our internal software defect tracking system
- Update internal and external product Knowledge Base
- Work with other key departments on defect tracking and resolution
Qualifications:
- 1+ years of customer service experience
- 2 years experience with desktop, software or computer support
- Solid analytical, problem solving and decision making skills
- Excellent customer focus along with strong communication (written & verbal)
- Strong time management and multi-tasking skills
- Commitment to improving core product knowledge
- Ability to work independently or as part of a team, with minimal supervision.
- Self motivated with a strong desire to learn and contribute
- Two or 4 year Computer Science, Information technology or related degree preferred.
- Experience with Windows NT/2000/XP/Vista.
- Microsoft Office skills including Outlook, Excel and Word
- Familiarity with the MMC and Windows utilities, Windows Registry and ODBC data sources
- Experience with MS SQL server, IIS, Microsoft .NET Framework, Terminal services and Citrix are a definite plus.
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We offer an excellent benefits and compensation package.
Forward resume to:
HR Dept, V-Technologies LLC,
675 West Johnson Ave
Cheshire, CT 06410
hr@vtechnologies.com
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