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STARSHIP UPGRADE INSTRUCTIONS
Please review the following instructions carefully prior to running the StarShip upgrade.
Multi-Account customers should refer to this page instead:
StarShip Upgrade Instructions for Multi-Account users
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CHECKING STARSHIP VERSION AND PROGRAM PATH
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From the StarShip main menu choose:
Help > About > More
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The About Details window shows:
Version
Build#
Program Path
Data Path
and other details specific to your StarShip installation.
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BEFORE RUNNING THE UPGRADE
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- Note all workstations where StarShip is installed, including the machine running the StarShip GTC.
- Keep a record of where your StarShip program path is located. Need Help? click here...
- NOTE: New registration keys are required for all users who are upgrading to a new version.
Users current on Subscription will receive their new registration key by email. You may also request new key(s) by
contacting the Sales Department at 800.462.4016 option 1.
Multi-Account customers should refer to this page instead:
StarShip Upgrade Instructions for Multi-Account users
- Run end-of-day close to process any current shipments.
- Make sure all users have exited completely out of StarShip.
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DOWNLOAD INSTRUCTIONS
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Note: If installing the StarShip Upgrade from a CD, disregard download instructions. Insert CD and click on Install StarShip from splash screen.
- Customers current on Subscription will receive the download link and registration key via email. Other customers wishing to upgrade should visit our
online store at: shop.vtechnologies.com
- In the email you receive, click on the download link. You will be prompted to open the file or save it to your computer.
Select "Save" and make note of where you store the file.
If you have multiple workstations running StarShip, save this file in a shared directory so that every workstation can access it.
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RUNNING THE UPGRADE
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- Run the upgrade on the StarShip GTC machine first. Then upgrade all remaining workstations on which StarShip is installed.
- Using Windows Explorer, locate the file you saved in step 2 of download instructions above. Double click the .exe file to run it.
- Follow the on-screen instructions.
- StarShip will detect the previous version and prompt for your new registration key during the install process.
- Be sure to complete the upgrade on all StarShip workstations, including the GTC machine, prior to opening StarShip from any individual workstation.
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HOW TO GET HELP (9:00 am - 6:30 pm EST)
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V-Technologies’ Support Department is available to assist those customers who have available incidents or an annual support plan.
Technical Support incidents can be purchased online at: shop.vtechnologies.com
Additional documentation can be found on our website at: http://www.vtechnologies.com/doc.htm?prodid=1
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V-Technologies, LLC
675 W. Johnson Ave. Cheshire, CT 06410
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Call: 800.462.4016 E-mail:support@vtechnologies.com Visit:www.vtechnologies.com
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