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STARSHIP UPGRADE INSTRUCTIONS (for Multi-Account users)
Please review the following instructions carefully prior to running the StarShip upgrade.
Note: These instructions are for Multi-Account customers (those who use more than one UPS # per StarShip installation).
Customers with a single UPS # should refer to this page instead:
StarShip Upgrade Instructions
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CHECKING STARSHIP VERSION AND PROGRAM PATH
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From the StarShip main menu choose:
Help > About > More
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The About Details window shows:
Version
Build#
Program Path
Data Path
and other details specific to your StarShip installation.
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BEFORE RUNNING THE UPGRADE
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- Note all workstations where StarShip is installed, including the machine running the StarShip GTC. Need Help? click here...
- Keep a record of where your StarShip program path is located. Need Help? click here...
- NOTE: New registration keys are required for all users who are upgrading to version 9.9.82.
Users current on Subscription should have received their new registration key by email. You may also request new key(s) by
contacting the Sales Department at 800.462.4016 option 1.
Multi Account customers: A 9.9.82 modifier key is required for each additional UPS/FDX/DHL account within StarShip.
Users current on Subscription should have received their modifier key(s) by email.
If you must maintain separate installations, a current StarShip Subscription is required for each installation.
Contact the Sales Department if you need to purchase additional plans.
For more information on multi-account functionality, visit:
StarShip FAQs
StarShip UPS Multi-Account WebHelp
StarShip FDX Multi-Account WebHelp
StarShip DHL Multi-Account WebHelp
- Run end-of-day close to process any current shipments.
- Make sure all users have exited completely out of StarShip.
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DOWNLOAD INSTRUCTIONS
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Note: If installing the StarShip Upgrade from a CD, disregard download instructions. Insert CD and click on Install StarShip from splash screen.
- Customers current on Subscription will receive the download link and registration key via email. Other customers wishing to upgrade should visit our
online store at: shop.vtechnologies.com
- In the email you receive, click on the download link. You will be prompted to open the file or save it to your computer.
Select "Save" and make note of where you store the file.
If you have multiple workstations running StarShip, save this file in a shared directory so that every workstation can access it.
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RUNNING THE UPGRADE
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- Run the upgrade on the StarShip GTC machine first. Need help locating the GTC machine? click here... Then upgrade all remaining workstations on which StarShip is installed.
- Using Windows Explorer, locate the file you saved in step 2 of download instructions above. Double click the .exe file to run it.
- Follow the on-screen instructions.
- StarShip will detect the previous version and prompt for your new registration key during the install process.
- Be sure to complete the upgrade on all StarShip workstations, including the GTC machine, prior to opening StarShip from any individual workstation.
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RUNNING STARSHIP FOR THE FIRST TIME
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- The first time you run StarShip following the upgrade, you will be prompted for a new account key for each additional UPS/FDX/DHL account number.
Choose yes to enter your new key.
- Enter the Account Key(s) you received via email.
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LOCATING STARSHIP GTC MACHINE
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From the StarShip MAIN menu select Setup > Diagnostics > GTC tab. The GTC tab will either have a local directory (if local) or a network host name or IP address (if running on a different machine).
If running multiple GTC's, run this procedure on each StarShip machine.
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HOW TO GET HELP (9:00 am - 6:30 pm EST)
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V-Technologies’ Support Department is available to assist those customers who have available incidents or an annual support plan.
Technical Support incidents can be purchased online at: shop.vtechnologies.com
Additional documentation can be found on our website at: http://www.vtechnologies.com/doc.htm?prodid=1
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V-Technologies, LLC
675 W. Johnson Ave. Cheshire, CT 06410
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Call: 800.462.4016 E-mail:support@vtechnologies.com Visit:www.vtechnologies.com
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